Rhonda Ward
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Total activity19
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes2
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Subscriptions7
Activity overview
Latest activity by Rhonda Ward-
Rhonda Ward commented,
Is there a way to assign a specific default role when creating new agents?
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Rhonda Ward commented,
Hi Jahn; this is the preview you see when you hover over a ticket. Here is a screenshot:
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Rhonda Ward created a post,
Ticket Preview Pane Updates
I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane? It would be ideal if we could include alternate information on the left side of the pane. ...
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Rhonda Ward created a post,
Security Configuration Settings - TLS 1.2
AnsweredCan anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?
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Rhonda Ward commented,
Apologies if I have missed this - but is there a way to restrict agents from creating new tags?
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Rhonda Ward commented,
Ok great! Thank you!
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Rhonda Ward commented,
If we import users already in there, will they have 2 accounts/profiles in Zendesk? Or are their existing profiles overwritten?
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Rhonda Ward commented,
Hiedi Kysther most were created when the Sandbox was generated. Is the best way to import them anyway so they receive the invite?
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Rhonda Ward commented,
We are planning to provide Sandbox access to all team members as a training component. What is the best way to invite users to access the sandbox? All users were copied into the sandbox when it w...
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Rhonda Ward created a post,
Tickets Bolding without any update
AnsweredHello all: We are having issues with tickets re-bolding even though they have been read, and there has been no update. This has been going on since Friday. Has anyone else experienced this issue...