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Orlando C

Joined Nov 23, 2021

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Last activity Sep 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Orlando C

Orlando C commented,

CommentSalesforce integration

This request was closed and merged into request #10696444 "Conversation: Setting up ticket ...".

View comment · Posted Aug 16, 2022 · Orlando C

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Orlando C commented,

CommentSalesforce integration

Hi Clem Wilson,

I took over the support request that you opened for this inquiry. To avoid confusion, I will be merging this to the already existing support request and we can continue our conversation form there. 

Thanks!

View comment · Posted Aug 16, 2022 · Orlando C

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Orlando C commented,

Community comment Feedback - Ticketing system (Support)

Hi Zandra,

Orlando here jumping into this post to answer your inquiry. If the conversation started in Messaging channel, it is expected that the default mode will always be Messaging even if the agent's or the customer's last response is via email. Getting this mode to automatically change depending on the last mode that was used is not yet part of our current product roadmap but your feedback will be of big help in improving our available features. 

We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

View comment · Posted Mar 09, 2022 · Orlando C

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Orlando C commented,

CommentTeam members and groups

Hi Danielle

I created a ticket for your use case so we can further investigate your issue. Please check your email and we can start working on this together. Thank you!

View comment · Posted Feb 22, 2022 · Orlando C

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Orlando C commented,

CommentSecurity and user access in Zendesk Support

Hi Lupita,

You can put your domain on your allowlist to prevent this issue from happening. You can have a look at this article about Using the allowlist and blocklist to control access to Zendesk Support
for reference. Hope this helps!

View comment · Posted Dec 09, 2021 · Orlando C

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Orlando C commented,

CommentThird party and social messaging channels

This request was closed and merged into request #9804855 "Request created from: Enabling a...".

View comment · Posted Nov 24, 2021 · Orlando C

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Orlando C commented,

CommentThird party and social messaging channels

Hi Luisa,

I've created a ticket #9804855 so I can assist you further with your concern. Thank you!

View comment · Posted Nov 24, 2021 · Orlando C

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Orlando C commented,

CommentAdditional ticket channels

Hi Anton, 

Thank you for that question. The default country code cannot be changed as the Support interface and Twilio backend design defaults the country code to US country code +1 if your phone number is nine digits. You can hop on this link for reference: Why does the country code default to +1 when I add a number to a user profile?

Hope this helps!

View comment · Posted Nov 23, 2021 · Orlando C

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