Paulina Adams
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Total activity17
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Last activity
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Member since
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Activity overview
Latest activity by Paulina Adams-
Paulina Adams commented,
This is a problem for our company as well. Being unable to report on deleted values is causing issues in our historical data and is immature behavior for a product like Zendesk to be honest. I hope...
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Paulina Adams commented,
Any update on the delivery of this capability? Spring 2022? Summer? Fall?
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Paulina Adams created a post,
Measuring success rate of deflecting tickets via customer portal
In Help Center, when customers create a new ticket, they will get knowledge article suggestions based on the ticket subject. If the customer decides to use a knowledge article instead of submitting...
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Paulina Adams commented,
We all of the sudden have an "Assign" option under every comment made on a ticket by an agent. There is no note here nor in the release notes. We are not charmed by this new option and want to remo...