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Vince Anido

Joined Dec 24, 2024

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Last activity Dec 24, 2024

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Vince Anido commented,

CommentSMS and Text message help

Jack Ratner brings up a very important point. Google play is currently requiring organizations to verify their public number via an OTP. They require a phone number to be listed on the store and only provide an automated authentication loop that is sent via shortcode number.

I've been unable to get any codes OR automated calls with their system to get through our Zendesk number. To me this is a very large problem. Please consider a work around for this use-case. Perhaps an admin's cell phone as forwarding number for these messages? Time-windowed openings for single use?

There are ways to securely handle this and it will definitely be a bigger issue moving forward.

View comment · Posted Dec 24, 2024 · Vince Anido

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