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Cathy Grim
Joined Oct 30, 2021
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Last activity Jul 21, 2023
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Latest activity by Cathy Grim
Cathy Grim commented,
Hey there Olivier Degardin
I just tested the changes as described and it affected all views:
My requests
Requests I'm CC'd on
And
Organization requests
Pretty cool:
View comment · Posted May 24, 2023 · Cathy Grim
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Cathy Grim commented,
Just hit the snag that I can't use custom ticket status' until I enable Agent Workspace.
This is a LOT of effort for very little reward.
View comment · Posted Mar 17, 2023 · Cathy Grim
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Cathy Grim commented,
Thanks but the 'latest' is from a week ago - no luck!
View comment · Posted Mar 14, 2023 · Cathy Grim
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Cathy Grim commented,
Is there really any benefit here if we only use web and email for support?
There seems to be simply a lot more noise in this case - for us at least.
View comment · Posted Mar 14, 2023 · Cathy Grim
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