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Cathy Grim

Joined Oct 30, 2021

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Last activity Jul 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Cathy Grim

Cathy Grim commented,

CommentCustomer portal

Hey there Olivier Degardin

I just tested the changes as described and it affected all views:

My requests
Requests I'm CC'd on
And
Organization requests

Pretty cool:

View comment · Posted May 24, 2023 · Cathy Grim

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Cathy Grim commented,

CommentTicket basics


Just hit the snag that I can't use custom ticket status' until I enable Agent Workspace.
This is a LOT of effort for very little reward.

View comment · Posted Mar 17, 2023 · Cathy Grim

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Cathy Grim commented,

CommentData exports or data uploads

Thanks but the 'latest' is from a week ago - no luck!

View comment · Posted Mar 14, 2023 · Cathy Grim

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Cathy Grim commented,

CommentTicket basics

Is there really any benefit here if we only use web and email for support?

There seems to be simply a lot more noise in this case - for us at least.

View comment · Posted Mar 14, 2023 · Cathy Grim

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