Cathy Grim
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Total activity21
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Last activity
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Activity overview
Latest activity by Cathy Grim-
Cathy Grim commented,
Hey there Olivier Degardin I just tested the changes as described and it affected all views:My requestsRequests I'm CC'd onAndOrganization requests Pretty cool:
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Cathy Grim commented,
<angry eyes>Just hit the snag that I can't use custom ticket status' until I enable Agent Workspace.This is a LOT of effort for very little reward.
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Cathy Grim commented,
Thanks but the 'latest' is from a week ago - no luck!
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Cathy Grim commented,
Is there really any benefit here if we only use web and email for support? There seems to be simply a lot more noise in this case - for us at least.
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Cathy Grim commented,
Hi Kate! Thanks for the response :-) I have Professional, and I think I've figured it out:When I first followed the link to "Explore" it said something like "Try Professional for Free" and had a ...
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Cathy Grim created a post,
Wait? Reports are not free?
I've already spent over an hour trying to get Explore working, only to come across broken links and eventually end up somewhere saying I now have to pay for any sort of reporting. How is that OK? ...