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Fiona

Joined Oct 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Fiona

Fiona commented,

Community comment Feedback - Reporting and analytics (Explore)

Will it be a service included with Explore Professional?

View comment · Posted Jan 28, 2020 · Fiona

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Fiona commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi - is there an update on being able to send dashboards externally?

View comment · Posted Jan 27, 2020 · Fiona

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Fiona commented,

Community commentDiscussion - Zendesk on Suite best practices

This is great! I had something similar and simpler set up, but now I might upgrade to this style!

Quick maths question: if it's set to > 72 business hours, wouldn't that be 9 business days (assuming you had set your schedule to 8 working hours a day? So if I want to do 2 business days, I'd do 16 business hours?

Thanks!

View comment · Posted Jul 22, 2019 · Fiona

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Fiona commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 - would love to be able to pull internal or public comments from tickets with a particular tag

View comment · Posted Jun 13, 2019 · Fiona

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Fiona commented,

Community comment Feedback - Reporting and analytics (Explore)

I would like to have datasets for Guide available in Explore - I'd like to know the following:

- How long people spend on one article page

- Which articles lead to ticket creation

- Which search term leads to ticket creation.

- Which articles are most popular (removing internal IP addresses)

- All the data from the reporting section under 'knowledge base' and 'search' but configurable in Explore. Not only for better visibility, but also for efficiency so that all dashboards and reports can be in one place.

Thanks!

Fiona

View comment · Posted Jun 07, 2019 · Fiona

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