Recent searches
No recent searches

Fiona
Joined Oct 16, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
61
Votes
13
Subscriptions
43
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Fiona
Fiona commented,
Will it be a service included with Explore Professional?
View comment · Posted Jan 28, 2020 · Fiona
0
Followers
0
Votes
0
Comments
Fiona commented,
Hi - is there an update on being able to send dashboards externally?
View comment · Posted Jan 27, 2020 · Fiona
0
Followers
0
Votes
0
Comments
Fiona commented,
This is great! I had something similar and simpler set up, but now I might upgrade to this style!
Quick maths question: if it's set to > 72 business hours, wouldn't that be 9 business days (assuming you had set your schedule to 8 working hours a day? So if I want to do 2 business days, I'd do 16 business hours?
Thanks!
View comment · Posted Jul 22, 2019 · Fiona
0
Followers
0
Votes
0
Comments
Fiona commented,
+1 - would love to be able to pull internal or public comments from tickets with a particular tag
View comment · Posted Jun 13, 2019 · Fiona
0
Followers
4
Votes
0
Comments
Fiona commented,
I would like to have datasets for Guide available in Explore - I'd like to know the following:
- How long people spend on one article page
- Which articles lead to ticket creation
- Which search term leads to ticket creation.
- Which articles are most popular (removing internal IP addresses)
- All the data from the reporting section under 'knowledge base' and 'search' but configurable in Explore. Not only for better visibility, but also for efficiency so that all dashboards and reports can be in one place.
Thanks!
Fiona
View comment · Posted Jun 07, 2019 · Fiona
0
Followers
9
Votes
0
Comments