Jason Clardy

Hey all,

I am trying to customize the ticket form displayed in our iOS app within the Support SDK. Is this a supported feature? I have searched through the docs and forums, but the only mention I can find of it was that it would be supported in the Support SDK V2...three years ago.

I am using the ticketFormId field along with customFields, but those don't change the display of the ticket form within the app. I don't get any errors from the SDK with logging enabled. So I am stuck here - is this just not supported? And if not, why not? Do we have to build a completely custom UI just to support more fields on a ticket?