Nisha GAnesh

I would suggest that you can remove

"flexible": true

from location hash. Atleast that worked for me. And try to download and use a similar file which is given in the documentation. Hope this helps you.

I am able to see the details using the 'assigned_tickets' method, but 'open_ticket_count' method is not accessible for user. This is what I am seeing now.

 total_assigned_tickets = ticket.assignee.assigned_tickets.count => 3020
 open_tickets_count = ticket.assignee.assigned_tickets.select {|a| a.status == "open" }.count => 100

But this count in 'open_tickets_count' received above does not match with:

client.search(query: "status:open assignee:294").count => 2900

Both the cases the assignee_id is same. Also when I tried to find specific groups ticket like:

 groups_count = ticket.assignee.assigned_tickets.select {|a| a.group_id == "12345" }.count => 100

It returned 100 here , but using search query:

 client.search(query: "group_id:12345 assignee:294").count => 3020

So I am assuming a kind of pagination is applied when I do the count using select query. Not sure. 

I am actually aiming for:

ticket.assignee.open_ticket_count

can anyone guide here. Thanks!

Hi,

Is there anyway to implement getting opened tickets of an agent without using search API. I would like to use the sideload, but not succeeded yet.Looking for something similar to this:

t1  = client.tickets(include: [users: :open_ticket_count]).first
t1.assignee.open_ticket_count

Any help would be highly appreciated. Thank you!

Thank you Greg, yes the issue was due to invalid content in manifest file. I have downloaded the one from zendesk sample app. And it got corrected. :)

I am able to run the zat server and could make changes, I wanted to validate and package and I am getting this error. Can anyone help please? Thanks a ton!

Extract from the error is:

ruby-2.5.1/gems/zendesk_apps_support-4.29.10/lib/zendesk_apps_support/validations/manifest.rb:272:in `block in invalid_location_error': undefined method `name' for nil:NilClass (NoMethodError)