Hillary Latham
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Last activity
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Activity overview
Latest activity by Hillary Latham-
Hillary Latham commented,
Hey Stephan, in the Ticket updates dataset, there are four attributes dealing with changes to fields. You can use these to find updates where a specific field was changed.
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Hillary Latham commented,
Thanks Chandra! We have the issue with SLAs not triggering and now I know why!
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Hillary Latham commented,
@... I agree that the audit log is not useful now that successful logins are listed. Date range isn't a helpful filter for me - most of the time I'm looking to see who changed a particular record ...
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Hillary Latham commented,
Yes, another great alternative. I have done something like this before to show the differences between weeks. I haven't tried toggle between month and quarter. If you get something working well,...
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Hillary Latham commented,
Apologies - I see I misread your original post. I don't know of a why to do this date comparison dynamically off the same query. Does sound like a cool feature to possibly share on the feedback ch...
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Hillary Latham commented,
Hannah, you can tell individual components on your dashboard to ignore filters. So when you add this query to a dashboard with a filter, in the query options, choose "Exclude filters" and exclude ...
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Hillary Latham created a post,
Sorting results by metrics in a table chart format
From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 I would like to sort on any table column by clicking on the header. I can do...
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Hillary Latham commented,
I'm not sure what the options might be for facebook or twitter (we do not use those options), but we have an email send to the requester via a trigger when a new ticket is created. Here is what ou...
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Hillary Latham commented,
Agreed. It would be nice to auto add skills from a user record to a ticket via a trigger. A trigger action that was Add Skills From current assigned user's record to ticket. I see how skills were...
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Hillary Latham commented,
What is the problem? Customers cannot export their list of tickets (mostly they'd like currently open or recently solved). Why is it a problem? They need a list they can review and distribute eas...