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Thomas D'Hoe
Joined Oct 16, 2021
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Last activity Feb 01, 2022
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Latest activity by Thomas D'Hoe
Thomas D'Hoe commented,
Hi George,
Unfortunately the Play Mode is always showing the next available ticket.
I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that view.
I hope this helps a little bit...
Thomas
View comment · Posted Nov 29, 2019 · Thomas D'Hoe
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Thomas D'Hoe created a post,
Maybe consider to create "Read Only ticket fields for agents".
Posted Nov 05, 2019 · Thomas D'Hoe
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Thomas D'Hoe commented,
Hi Brett,
Thanks for sharing this.
Question: how is your report in Explore looking at to track escalation tickets?
Thanks
View comment · Posted Mar 19, 2019 · Thomas D'Hoe
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Thomas D'Hoe commented,
Indeed, there where some problems.
View comment · Posted Mar 28, 2018 · Thomas D'Hoe
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Thomas D'Hoe commented,
Hi everyone,
Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?
I have an example where the survey question was sent for 3 ticket to the same customer on the same day.
As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.
I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)
One.
Two.
Three.
Normally my automatisations are correct:
=> ask for survey
Notifaction recently sent:
Overview:
Can someone help me? Thanks!
Thomas
View comment · Posted Mar 28, 2018 · Thomas D'Hoe
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Thomas D'Hoe commented,
+1
View comment · Posted Oct 11, 2017 · Thomas D'Hoe
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Thomas D'Hoe commented,
James, Thanks!
I need also the same thing as you!
View comment · Posted Oct 04, 2017 · Thomas D'Hoe
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Thomas D'Hoe commented,
Work around suggestion: https://support.zendesk.com/hc/en-us/community/posts/115007818067-Restricting-Satisfaction-Surveys-by-Date
View comment · Posted Oct 04, 2017 · Thomas D'Hoe
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Thomas D'Hoe commented,
C'mon Zendesk! Move on this one please.
Thanks!
View comment · Posted Sep 13, 2017 · Thomas D'Hoe
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Thomas D'Hoe commented,
Check!
View comment · Posted Mar 17, 2017 · Thomas D'Hoe
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