Thomas D'Hoe
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Total activity91
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Last activity
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Activity overview
Latest activity by Thomas D'Hoe-
Thomas D'Hoe commented,
Hi George, Unfortunately the Play Mode is always showing the next available ticket. I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that ...
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Thomas D'Hoe created a post,
Read only ticket field for agents
Maybe consider to create "Read Only ticket fields for agents".
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Thomas D'Hoe commented,
Hi, Is an SLA just fired one or can it change when tickets are update? For example agent group A has a FRT of 8h for tickets with a high prio. When updating the ticket the agent group is changing f...
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Thomas D'Hoe commented,
Hi Brett, Thanks for sharing this. Question: how is your report in Explore looking at to track escalation tickets? Thanks
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Thomas D'Hoe commented,
Indeed, there where some problems.
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Thomas D'Hoe commented,
Hi everyone, Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day? I have an example where the survey questio...
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Thomas D'Hoe commented,
+1
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Thomas D'Hoe commented,
James, Thanks! I need also the same thing as you!
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Thomas D'Hoe commented,
C'mon Zendesk! Move on this one please. Thanks!
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Thomas D'Hoe commented,
Check!