Andrew Schreiner
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Recent activity by Andrew Schreiner-
Help Center Search By Ticket ID
When searching in the the help center for a ticket number, the search results do not include tickets. I came up with a quick way to redirect them on a search. It basically checks a failed search re...
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Adding Synonym Sets to Help Center search for Guide
I posted a question earlier this week on how to perform synonym searches in Guide. It was suggested that there wasn't anything currently that does this, so I decided to make my own to share. For u...
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Knowledge Publishing Workflow
For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems to work for us to achieve this though it would be a nice feature to have bui...