Tobias Hermanns

1. Community
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Shashank,   can you make "near future" more visible?   Thanks.

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• Tobias Hermanns
• Created November 05, 2018 15:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Nicole   We´ve some case that we use "Next-Reply" SLA. In case we send customer: "Your appointment is confirmed tomorrow at 9am". We put the case to On-Hold. Now customer reply with: "OK, thanks, g...

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• Tobias Hermanns
• Created September 27, 2018 07:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

Nicole,   we´ve since years E-Mail address per country   support@....de support@...nl support@...at .. We know have experience with Zendesk Guide and develop our Self-Help Center. So from now onwar...

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• Tobias Hermanns
• Created September 26, 2018 15:05
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

+1   We´ve a use case, where we want forward people to our Helpcenter and block Mail one by one...   By over 100 Mail address it´s hard to setup 98, instead of 2.    

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• Tobias Hermanns
• Created September 14, 2018 10:35
• 4 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Ramin,   we´re waiting also since March for this feature.   Is there any new roadmap for that now?   Thanks.

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• Tobias Hermanns
• Created September 10, 2018 12:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

+1

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• Tobias Hermanns
• Created August 30, 2018 08:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How to view a list of all Organizations, with the Organization fields as the columns?

We also need it.   We have "Gold Partner" they´re flagged in Organization.   I want do a View where showing me all "Gold" and their Agent.

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• Tobias Hermanns
• Created July 05, 2018 14:11
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

Hi,   we really like to highlight important things in red. Any chance?

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• Tobias Hermanns
• Created June 12, 2018 15:34
• 5 votes

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

But display "On-Hold" instead of Open is not enough. We should be able to define a Sub Status for On-Hold like: On-Hold -> Appointment Planned On-Hold -> Development Working on a Fix On-Hold -> Wai...

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• Tobias Hermanns
• Created April 27, 2018 16:08
• 4 votes

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

+1 too

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• Tobias Hermanns
• Created April 05, 2018 07:37
• 1 vote