Tobias Hermanns

Total activity

40
Last activity

October 27, 2021 18:57
Member since

October 16, 2021 13:23
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Votes

11
Subscriptions

16

Activity overview

Latest activity by Tobias Hermanns

Tobias Hermanns commented, December 17, 2018 11:23
Yes, please!
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- Tobias Hermanns
- Created December 17, 2018 11:23
- 1 vote
Tobias Hermanns commented, December 10, 2018 10:51
Hi Shashank, thanks for feedback me. I just want to tell you more about our use case, to understand it. We´re working in a Team, with 15 people, doing Support. We upgrade to Zendesk Enterprise Suit...
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- Tobias Hermanns
- Created December 10, 2018 10:51
- 1 vote
Tobias Hermanns commented, December 05, 2018 15:43
Hi Shashank, can you update us here :)?
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- Tobias Hermanns
- Created December 05, 2018 15:43
- 0 votes
Tobias Hermanns commented, November 05, 2018 15:20
Hi Shashank, can you make "near future" more visible? Thanks.
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- Tobias Hermanns
- Created November 05, 2018 15:20
- 0 votes
Tobias Hermanns commented, September 27, 2018 07:21
Nicole We´ve some case that we use "Next-Reply" SLA. In case we send customer: "Your appointment is confirmed tomorrow at 9am". We put the case to On-Hold. Now customer reply with: "OK, thanks, g...
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- Tobias Hermanns
- Created September 27, 2018 07:21
- 0 votes
Tobias Hermanns commented, September 26, 2018 15:05
Nicole, we´ve since years E-Mail address per country support@....de support@...nl support@...at .. We know have experience with Zendesk Guide and develop our Self-Help Center. So from now onwar...
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- Tobias Hermanns
- Created September 26, 2018 15:05
- 1 vote
Tobias Hermanns commented, September 14, 2018 10:35
+1 We´ve a use case, where we want forward people to our Helpcenter and block Mail one by one... By over 100 Mail address it´s hard to setup 98, instead of 2.
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- Tobias Hermanns
- Created September 14, 2018 10:35
- 4 votes
Tobias Hermanns commented, September 10, 2018 12:52
Hi Ramin, we´re waiting also since March for this feature. Is there any new roadmap for that now? Thanks.
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- Tobias Hermanns
- Created September 10, 2018 12:52
- 0 votes
Tobias Hermanns commented, August 30, 2018 08:56
+1
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- Tobias Hermanns
- Created August 30, 2018 08:56
- 0 votes
Tobias Hermanns commented, July 05, 2018 14:11
We also need it. We have "Gold Partner" they´re flagged in Organization. I want do a View where showing me all "Gold" and their Agent.
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- Tobias Hermanns
- Created July 05, 2018 14:11
- 2 votes