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Cassie Salgado

Joined Apr 12, 2023

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Last activity Mar 16, 2024

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Latest activity by Cassie Salgado

Cassie Salgado commented,

Community comment Q&A - Talk and text

Ok we do have that set up for French, but those agents only answer French calls. With this method, would a bilingual agent be able to see the type of caller (based on group?) and answer in the correct language?

View comment · Posted Mar 16, 2024 · Cassie Salgado

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Cassie Salgado commented,

Community comment Q&A - Talk and text

We have bilingual phone agents. How would an agent know if they're receiving a call in English or Spanish?

View comment · Posted Mar 14, 2024 · Cassie Salgado

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Cassie Salgado commented,

CommentWeb Widget documentation

We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this? 

View comment · Posted Nov 03, 2023 · Cassie Salgado

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Cassie Salgado commented,

CommentUsing legacy AI agent functionality

We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?

View comment · Posted Apr 12, 2023 · Cassie Salgado

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