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R Abuella
Joined Oct 16, 2021
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Last activity Oct 19, 2021
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Latest activity by R Abuella
R Abuella created a post,
Hi,
i used to work with Oracle Service Cloud as a PO and there I was able to fully change agents workscreens, workflows etc.
All of this seems to be missing in Zendesk
How can I create a Button for the agent that will
- create a new ticket
- set the channel to phone
- set the brand to a certain value
- start running a timer in the background
No we dont have ACD integration
Thanks
Posted Sep 30, 2021 · R Abuella
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R Abuella commented,
Has there been any updates in regards of Whatsapp and/or Zendesk that may have caused some issues?
View comment · Posted Sep 08, 2021 · R Abuella
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