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R Abuella

Joined Oct 16, 2021

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Last activity Oct 19, 2021

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ACTIVITY OVERVIEW

Latest activity by R Abuella

R Abuella created a post,

Post Q&A - Apps and integrations

Hi,

i used to work with Oracle Service Cloud as a PO and there I was able to fully change agents workscreens, workflows etc. 
All of this seems to be missing in Zendesk

How can I create a Button for the agent that will

- create a new ticket
- set the channel to phone
- set the brand to a certain value
- start running a timer in the background

No we dont have ACD integration

Thanks

 

Posted Sep 30, 2021 · R Abuella

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R Abuella commented,

CommentRelease notes

Has there been any updates in regards of Whatsapp and/or Zendesk that may have caused some issues?

View comment · Posted Sep 08, 2021 · R Abuella

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