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Phoebe Venkat's Avatar

Phoebe Venkat

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Phoebe Venkat

Phoebe Venkat commented,

CommentGetting started with Guide

Hi @... I'm not from the Zendesk team, but here's what I would do. Keep using the previous SSS calc for now perhaps until end of your organization's current FY. Then you can decide to carve time to recalc in new FY instead of switching streams now. The most important thing is to educate stakeholders and provide context around dips, improvements, stalls, etc. They should be less concerned about the actual calculation. Hope this is helpful - either way, let me know what you think. 

View comment · Posted Jul 21, 2021 · Phoebe Venkat

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