Drey Tee

Total activity

49
Last activity

October 27, 2021 18:56
Member since

October 16, 2021 09:35
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35
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8

Activity overview

Latest activity by Drey Tee

Drey Tee commented, April 27, 2021 16:01
Looks good if agents are assignees before answer and ticket gets attached to the agent until Solved.Otherwise (we have few agents who answer tickets freely on their shifts and by the time reporte ...
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- Drey Tee
- Created April 27, 2021 16:01
- 1 vote
Drey Tee commented, February 26, 2021 14:20
Can I add a yesterday date for previous day report?
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- Drey Tee
- Created February 26, 2021 14:20
- 0 votes
Drey Tee commented, February 22, 2021 17:59
Totally agree with all commenters.It's ridiculous to send such a message even to colleagues and of course to customers. Any workaround maybe?
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- Drey Tee
- Created February 22, 2021 17:59
- 0 votes
Drey Tee commented, October 14, 2020 15:01
Totally agree with all commenters. Explore still lack such feature. Please prioritize the task to implement this faster
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- Drey Tee
- Created October 14, 2020 15:01
- 0 votes
Drey Tee commented, October 01, 2020 14:59
Just wanted to add my 5 cents: It's really frustrating when Pausable update time doesn't really pauses after setting status to On-hold (this status really means "waiting for a 3rd party", so the ti...
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- Drey Tee
- Created October 01, 2020 14:59
- 0 votes
Drey Tee commented, June 23, 2020 11:33
Absolutely agree with all people in this topic. When export screws the data you see in report/dashboard - it's really unusable.Please raise this issue priority.
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- Drey Tee
- Created June 23, 2020 11:33
- 1 vote