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Greg Mason
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Greg Mason
Greg Mason commented,
I figured out the issue. The email integration will also throw this error if an Office 365 username is different than their primary email address. O365 username and primary email address must match. So, if my O365 username is gmason@zendesk.com and my primary email address is GregMason@zendesk.com, the integration will fail with "Cannot Authenticate."
View comment · Posted Sep 15, 2021 · Greg Mason
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Greg Mason commented,
I've made sure settings for the mailbox are correct. Settings for the organization are correct. What other reasons would this error pop up?
View comment · Posted Aug 23, 2021 · Greg Mason
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