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Leo Medalla
Joined Oct 16, 2021
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Last activity Dec 27, 2023
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Latest activity by Leo Medalla
Leo Medalla commented,
Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?
View comment · Posted May 31, 2022 · Leo Medalla
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Leo Medalla commented,
I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.
View comment · Posted Apr 26, 2022 · Leo Medalla
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Leo Medalla commented,
Thanks. I got it modified
View comment · Posted Apr 19, 2022 · Leo Medalla
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Leo Medalla created a post,
Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.
Posted Apr 19, 2022 · Leo Medalla
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Leo Medalla commented,
can we add Facebook, Instagram as well as Yelp. on our Footer?
View comment · Posted Mar 25, 2022 · Leo Medalla
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Leo Medalla commented,
Any Updates on this?
View comment · Posted Nov 23, 2021 · Leo Medalla
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Leo Medalla commented,
Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?
example:
Press 1 Inquiry
Press 2 Sales
Press 3 Support
Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"
We would like it to be showing as.
Inquiry Call from
Sales Call from
Support Call from
View comment · Posted Oct 05, 2021 · Leo Medalla
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Leo Medalla created a post,
Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.
Posted Jun 30, 2021 · Leo Medalla
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Leo Medalla commented,
We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format.
View comment · Posted Jun 10, 2021 · Leo Medalla
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Leo Medalla commented,
100% agree. This should be a feature.
View comment · Posted May 20, 2021 · Leo Medalla
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