Leo Medalla
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Total activity31
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Leo Medalla-
Leo Medalla commented,
Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads withou...
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Leo Medalla commented,
I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.
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Leo Medalla commented,
Thanks. I got it modified
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Leo Medalla created a post,
Modify the text "Promoted articles"
Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.
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Leo Medalla commented,
can we add Facebook, Instagram as well as Yelp. on our Footer?
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Leo Medalla commented,
Any Updates on this?
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Leo Medalla commented,
Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?example: Press 1 InquiryPress 2 SalesPress 3 SupportTicket Subject line as of now is default as Phone call fr...
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Leo Medalla created a post,
Zendesk Talk Transfer Failure
Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.
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Leo Medalla commented,
We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can ke...
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Leo Medalla commented,
100% agree. This should be a feature.