Marc Soares

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Hi Viktor Osetrov. Thank you for the suggestion. The documentation is not entirely comprehensive, but I think I can see how we can send events to GA4 using the method described here: https://develo...

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• Marc Soares
• Created September 08, 2022 14:29
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Viktor Osetrov We can add the GA4 config tag through GTM, but how can we track all of the widget events as listed in the article above? Will Zendesk push all of these events into the data layer so ...

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• Marc Soares
• Created September 06, 2022 15:52
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Hi Dave, I'm aware that GA4 is not currently supported, which is why I asked whether it is on the roadmap. GA4 was released in October 2020. When can we expect Zendesk to support GA4 natively? I'm ...

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• Marc Soares
• Created August 20, 2021 14:28
• 2 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Is support for Google Analytics 4 properties on the roadmap? Ideally, we would prefer if the Zendesk widget could send events into the data layer for Google Tag Manager. This way, we could configur...

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• Marc Soares
• Created August 19, 2021 18:14
• 1 vote