Jonathan Lindsay

Thank you for your help @...! Pleasingly your advice regarding the Google photos link has worked. 

Thanks for the feedback @.... I believe the issue lies with where the image is hosted, as I am able to get other images to work. 

We want to use our company's email signature. From what I've read, I can create a public URL for an image via Google Photos. Is this not the case? Is there another way to do this which so this will work?

Appreciate the help. 

Hello,

I have inserted the below:

[![alttext](imageurl)](linkurl)

However, the below appears in the email to the customer:

Not sure what I am doing wrong? Any idea as to why this would be appearing that way? The link takes me to the correct site, it's just the image does not appear.

Appreciate any help!

Hello,

I have tried to create a custom business hours metric, however when going to add it, there is not an attribute called "Calculated attributes" for me to select from. 

When trying to create the same metric, it says that the metric already exists implying that I have saved it correctly. 

Am I missing something here? Why wouldn't the "Calculated attributes" appear?

Thank you in advance for your help!

I have been able to connect Zendesk to the required channel in Slack, however I am not receiving any notifications. The notifications I have set up are tickets with the status “ticket created” and in group “All”. However, whenever a new ticket is created in Zendesk (either internally or by a customer contacting us), we don’t receive any notifications.

Am I missing something? Why isn’t our Slack channel receiving notifications?

Thanks @.... I've been able to set it up via this approach. 

I've just set up the integration with Slack, however when looking at the steps outlined in configuring the integration, I don't receive the 'Get Started' message outlined in step 1. 

Am I missing something here? Any help would be greatly appreciated.