John Decker

1. Agent guide
2. Ticket basics
3. Rich text formatting options reference

Is it possible to have viewable email chains ?  

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• John Decker
• Created July 05, 2021 21:48
• 0 votes

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 4: Common email channel problems

Is it possible to get viewable email chains? Currently, our email messages only display one active message, as where Our clients and our team members prefer seeing the entirety of the messages/emai...

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• John Decker
• Created July 05, 2021 20:55
• 1 vote