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Dan McGrail

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Latest activity by Dan McGrail
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    Dan McGrail commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Zendesk Voice to Record Through Hold

    Hi Domingo. We have no working solution at this time.  We have a connector that reads ZD API's to capture metadata about tickets, to download audio recordings from ZD and then delete the audio reco...

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    Dan McGrail commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Zendesk Voice to Record Through Hold

    @..., is there any indication calls are placed on hold. Time markers or hit markers indicating HOLD_START and HOLD_STOP. Something we can use to stop/restart screen capture. API data, report data, ...

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    Dan McGrail commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Zendesk Talk call recording FAQ

    @... We use a 3rd party application to record screen captures and attach them with the audio recording from Zendesk Talk. When the call goes on hold the audio recording stops and this mis-aligns sc...

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    Dan McGrail created a post,

    Zendesk Voice to Record Through Hold

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    1. Community
    2. Feedback - Voice (Talk)

    We use a 3rd party application to record screen captures and attach them with the audio recording from Zendesk Talk. When the call goes on hold the audio recording stops and this mis-aligns screen ...

    • Dan McGrail
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    • 7 comments
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