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Sham Moodley

Joined Oct 16, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Sham Moodley

Sham Moodley commented,

CommentBusiness rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

View comment · Posted Aug 11, 2021 · Sham Moodley

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Sham Moodley commented,

CommentBusiness rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

View comment · Posted Aug 10, 2021 · Sham Moodley

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Sham Moodley commented,

CommentUsing the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

View comment · Posted Aug 03, 2021 · Sham Moodley

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