Sham Moodley
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Total activity6
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Last activity
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Activity overview
Latest activity by Sham Moodley-
Sham Moodley commented,
Hi Jason, Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems lik...
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Sham Moodley commented,
Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name?
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Sham Moodley commented,
I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get th...