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huy
Joined Oct 16, 2021
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Last activity Mar 11, 2024
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Latest activity by huy
huy created a post,
Im creating a zendesk apps that support Ticket showing more information.
When a call comes, It will create a ticket, and then I want to detect a call or a call-in ticket.
Posted Feb 23, 2024 · huy
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huy commented,
Thank you so much.
Does it have any setting to enable it?
I did the same like this but still did not work :( I don't know may be I missed something
View comment · Posted Jan 29, 2024 · huy
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huy created a post,
With Zendesk Widget Classic, I can add tags with this code
zE('webWidget', 'chat:addTags', ['help_center', 'change_password'])
But How I can do that with new widget?
I already tried with this code but it didn't work
zE("messenger:set", "conversationTags", ['test'])
Edited Jan 29, 2024 · huy
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huy commented,
Can we populate other data to the ticket when we receive a call from the phone number?
We want to get customer's name by phone number from our service then display it in ticket
View comment · Posted Jan 12, 2024 · huy
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huy commented,
How to pre-populate fields in Answer Bot form?
View comment · Posted Oct 01, 2021 · huy
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