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huy

Joined Oct 16, 2021

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Last activity Mar 11, 2024

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Latest activity by huy

huy created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Im creating a zendesk apps that support Ticket showing more information. 
When a call comes, It will create a ticket, and then I want to detect a call or a call-in ticket.

Posted Feb 23, 2024 · huy

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huy commented,

Community comment Developer - Zendesk APIs

Thank you so much. 
Does it have any setting to enable it?
I did the same like this but still did not work :( I don't know may be I missed something

View comment · Posted Jan 29, 2024 · huy

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huy created a post,

Post Developer - Zendesk APIs

With Zendesk Widget Classic, I can add tags with this code

zE('webWidget', 'chat:addTags', ['help_center', 'change_password'])

But How I can do that with new widget?
I already tried with this code but it didn't work

zE("messenger:set", "conversationTags", ['test'])

Edited Jan 29, 2024 · huy

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huy commented,

CommentTalk basics

Can we populate other data to the ticket when we receive a call from the phone number?
We want to get customer's name by phone number from our service then display it in ticket

View comment · Posted Jan 12, 2024 · huy

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huy commented,

CommentWeb Widget (Classic) documentation

How to pre-populate fields in Answer Bot form?

View comment · Posted Oct 01, 2021 · huy

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