Chris Gregory
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Total activity33
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Last activity
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Activity overview
Latest activity by Chris Gregory-
Chris Gregory commented,
Greg Katechis They are still reporting the error with the old and new API keys.
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Chris Gregory commented,
Ayush Upadhyay We have developed a possible workaround that could be implemented as system functionality. 1) We enabled the pre-chat form requiring an email to start a chat. 2) We created a user fi...
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Chris Gregory created a post,
Error: Forbidden Zopim.com api call
Hello, one of my agents is trying to make the below get call to our chat api: https://www.zopim.com/api/v2/chats/search?q=tags:cmac_deleted they are getting the below error with the existing key th...
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Chris Gregory commented,
Andrew Soderberg Thanks for all of this documentation. We are excited by the idea and have a proof of concept in place but there is one complication holding us up: In our instance we have one depar...
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Chris Gregory created a post,
Accessibility Issue: Agents Cannot Copy Attached Files As Links
CompletedHi, Our agents have previously been able to copy the link on attached documents to include in the body of the ticket comment for accessibility requests. We direct link to the attachment itself, so ...
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Chris Gregory commented,
Also, the team members list does not seem to be capturing talk agent roles properly. Agents added around and after the initial Agent Workspace roll out are not tagged as talk agents in that list.
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Chris Gregory commented,
Roles modifications is not pleasant at the moment. I had to change 15 agents to talk leads so we could do listen in training and it seems really inefficient to have to work off the talk agent list ...
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Chris Gregory created a post,
Zendesk Salesforce Threading Issues
We are having an issue with a vendor using Salesforce where our tickets are going into their system, Salesforce is changing the string in the subject and sending us the reply. Our Zendesk instance,...
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Chris Gregory created a post,
Change Requestor Link Too Subtle
One of our agents recently had issues changing the requestor from a missed call to an email address for response. They noted afterwards that the change link next to the requestor in the ticket was ...
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Chris Gregory commented,
Michael, we had a similar need. Not sure what scale you are trying to achieve for your demo. I was able to have about 4 or more simulated chats in sandbox on my workstation during a training sessio...