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Craig Rodrigues

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Craig Rodrigues

Craig Rodrigues commented,

CommentManaging your email

@... I am working with a Zendesk setup, and following these instructions: https://support.zendesk.com/hc/en-us/articles/203663336-Adding-support-addresses-for-users-to-submit-tickets

we have it set up so that the support address is support@mydomain.com .
This works fine, and the e-mails generated by Zendesk have:

From: mysetup <support@mydomain.com>
Reply-To: mysetup <support@mydomain.com>

The e-mails are being sent out properly, but some of our customers are finding these e-mails in the SPAM folder.

I analyzed the e-mails in my customer's SPAM folder and see:

SPF: PASS 
DKIM: 'PASS' with domain zendesk.com
DMARC: 'FAIL'

 

DMARC is failing because DKIM/SPF is not aligned with the Reply-To: address.

When sending e-mails, is it possible to get Zendesk to sign the e-mails with DKIM/SPF for mydomain.com instead of zendesk.com?

When my customer's e-mail system sees SPF signed for one domain (zendesk.com), but From: and Reply-To: contains another domain (mydomain.com), then this fails DMARC and gets flagged as spam.

View comment · Posted Sep 09, 2021 · Craig Rodrigues

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