Marcella Gencarelli
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Total activity9
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Last activity
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Member since
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Activity overview
Latest activity by Marcella Gencarelli-
Marcella Gencarelli commented,
Is there any movement on this? We really need to see which agents have been “available” on phones and for how long, without having to check it every day. Call avoidance is a big issue and we need t...
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Marcella Gencarelli commented,
Thanks, Beto, I appreciate you replying. Just one more question to clarify: If a customer searches for "order issue" will an article with a label of "order_issue" come up in their search query? We ...