Denver CB

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Adding my vote to enable agents to rate our internal customers (who also happen to be agents themselves)

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• Denver CB
• Created May 05, 2022 02:31
• 0 votes

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Workflow recipe: How can restricted agents assign tickets to agents outside of their groups?

Hi everyone, This is quite useful, thank you. I just wanted to understand better how this solution behaves: 1. If I am part of Group A, and I have a ticket 123 for which I need someone from Group B...

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• Denver CB
• Created April 20, 2022 01:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Previewing ticket attachment

Hey Lindsey, saw some apps like this one - https://www.zendesk.com/marketplace/apps/support/112689/attachments-plus/ However, the preview only works for image attachments.

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• Denver CB
• Created April 19, 2022 15:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. "Forward via Email" does not show the original sender's email address

^I second Oskar's sentiment above. Is there a setting that we can modify so that email addresses are included when we forward emails via side conversation? Bianca's reply certainly is not true for ...

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• Denver CB
• Created April 19, 2022 15:03
• 0 votes

1. Account
2. ...
3. How to manage user access
4. Can group permissions prevent agents from searching other tickets?

Hi everyone, Our company uses Zendesk and we have set up a group for each of the different teams (e.g. Inventory, Accounts, Customer Support, etc). Each user is set up to view only the tickets that...

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• Denver CB
• Edited April 19, 2022 14:11
• 1 vote