Andrew

Thanks Graeme.

Are there any basic videos which show you how to create the queries within Explore as it all seems quite complicated?

Hey All,

I'm wondering if there is a way that I can get simple reporting metrics sent to me via email every week or month. Looking to have things like:

- First Time Response

- Majority of the issues closed

- Average Ticket Closure Time

- Weekly Satisfaction Ratings

Is it possible for a trigger to be created that can display this to me via email? 

Hey All,

End Users have the option of checking a small box which automatically closes a ticket when they want to close the ticket. Unfortunately agents dont recieve notifications about this closure.

Please can you advise how I can recieve notifications when end users check the resolve a request box?

Hi Chris, 

I want users to be able to send a new email to an email address which automatically triggers a 'New ticket creation' within Zendesk.

I'm not looking to setup auto responses to tickets.

How can I seperate the Public Note section from Work Note section? I often find myself having to send public notes to users and also want to add worknotes before the ticket updates like Service Now. Is this possible? e.g. Two seperate fields: one for public note, one for work note.

Hey All,

Currently trying to find a rule which basically allows someone to send an email to a specific email address which automatically generates a ticket and auto reply with ticket information. Where can I find this rule and choose which email can be used to generate a ticket? Also wondering if an email attachment can be added too.