Geosley Andrades

Thanks, @... for your reply.  Like you rightly mentioned we were able to prevent them from navigating to the support link by changing the theme.

Our use case is slightly the opposite. We already have a mature Support knowledge base which is currently only shared with our Clients. While we don't want to restrict the general community to view the support knowledge base. Adding them into Zendesk by default gives them the automatic rights to both gather and support which allows them to create tickets.

We were able to do this by a workaround by setting specific triggers on ticket creation to mark them as ignored if generated by the non-client community user. But still in the hunt for a more full-proof solution to block the same if by any chance they hit the Support URL directly.

I want to restrict users to just use Zendesk Gather not any other product. Is that possible.

Zendesk Team - Is the feature of having a Sub category under a Main Category rolled out. Could you point me to the article which can assist me do the same.

While the Leaderboard feature is not available on Zendesk Gather. Could someone recommend if they the have externaly linked the same.

Also, Zendesk Team is there a way to easily display the users who have received the top badges.