Saad Ullah

@... @...

Do you guys resolved this? If yes can you please let me the solution what you guys did it.

Hi, (This issue is related to iOS)

The issue I am facing is that when iOS chat with ChatBot after operating hours, Dashboard doesn't send the complete chat like the image below. iOS only send the message I typed first so in the below image case iOS will show this :

13/07/2021, 11:20 pm Visitor: testing

I am using this code from the Demo app.

https://develop.zendesk.com/hc/en-us/community/posts/1260801137850-Connection-Failed-Error-For-Chat-iOS-SDK-V2 

 

and this function to make sure that agent is online or not:

Chat.accountProvider?.getAccount { (result) in

            switch result {

            case .success(let account):

                switch account.accountStatus {

                case .online:

                    // There are agents available

                    self.departmentOrAgentStatus = true

                default:

                    // No agents are available

                    self.departmentOrAgentStatus = false

                }

            case .failure(_):

                // Something went wrong

                self.departmentOrAgentStatus = false

            }

        }