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Customer Support

Joined Oct 16, 2021

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Last activity Sep 20, 2022

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ACTIVITY OVERVIEW

Latest activity by Customer Support

Customer Support commented,

Community comment Feedback - Ticketing system (Support)

This is a joke and should be implemented.  There are other ticketing systems that are better and cheaper.

View comment · Posted Sep 20, 2022 · Customer Support

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Customer Support commented,

Community comment Feedback - Ticketing system (Support)

This is a joke - ZD will NEVER put this feature in.  BYE ZD

View comment · Posted Aug 23, 2022 · Customer Support

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Customer Support commented,

Community comment Feedback - Ticketing system (Support)

CLEARLY Zendesk is ignoring us.  Please upvote this comment.

View comment · Posted Apr 14, 2022 · Customer Support

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Customer Support commented,

Community comment Feedback - Ticketing system (Support)

GUYS (Zendesk)  Come on now!  This is not a "feature request".  IT'S A BUG!

But seriously, this is a bug.  You are displaying information that is wrong.  It is incredibly obvious that this is a bug.

Also, this is not something that technically/programmatically cannot be done.  Refreshing the non-post-back (Ajax) data in a browser is not that complicated and is done in so many applications.

It's a bug.  Please address this.

View comment · Posted Oct 07, 2021 · Customer Support

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Customer Support commented,

Community comment Feedback - Ticketing system (Support)

PLEASE ADD AUTO REFRESH!  :)  Thank you!!  Needed for quicker SLA's.

View comment · Posted Sep 23, 2021 · Customer Support

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Customer Support commented,

Community comment Feedback - Ticketing system (Support)

Is anyone going to respond to this?  I would also like to know how to forward and email to my ZD Support and have the Mail API add followers.  I.e., #followers jim@email.com,bob@email.com,etc.

My requirement is to be able to forward an email from Outlook to our ZD Support system to create a ticket, but include all the CC's on the email Is this possible?

View comment · Posted Sep 04, 2021 · Customer Support

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