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Beth Terry

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Recent activity by Beth Terry Recent activity Votes
  • tickets by requestor

    Answered

    reporting question: We are an internal helpdesk and management has requested a listing of top requesters. We would like to look at this primarily by month but also potentially by week as well as ye...

  • Incoming tickets via text

    Answered

    We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we can more easily identify/validate them? This is for in-house users only.