James Powell

I would value this.  Often there's junk in an originating email which obscures the actual question (ranging from 'hello how are you' paragraphs to embedded images from the signature, etc) and I would like to log a summary of the issue as a comment and hide the original comment so it's there for reference.

Currently I create a new ticket by hand and delete the original, which is a little counter to Zendesk's stated objective of being the system of record