Recent searches
No recent searches

Gustavo Sanchez
Joined Nov 08, 2021
·
Last activity Nov 08, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Gustavo Sanchez
Gustavo Sanchez commented,
Hi Support, I have an agent in two different Groups, is there any way to automatically assign the ticket to that agent WITHIN an specific group?
Let's say, Agent Belong to GROUP A and GROUP B, I need any tickets with "something" on the summary to be assigned to "GROUP B/AGENT's NAME".
I haven't seem to be able to do this, I wonder if maybe using an specific order on "group -> GROUP B" and then "assignee -> Agent's name" , or the other way around it would work.
Any input would be appreciated.
Thanks in Advance
View comment · Posted Nov 08, 2021 · Gustavo Sanchez
0
Followers
0
Votes
0
Comments