Avatar

Hannah Voice

  • Total activity
    32
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    2
  • Subscriptions
    21

Activity overview

Latest activity by Hannah Voice
  • Avatar

    Hannah Voice commented,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipe: Joining attributes

    Oh that's awesome @..., that works a treat. Thanks so much! 🤩

    • View comment
    • Hannah Voice
    • Created
    • 0 votes
  • Avatar

    Hannah Voice created a post,

    Sending GIFs in replies to public tweets

    1. Community
    2. Feedback - Ticketing System (Support)

    Since moving to Zendesk, we have really been missing the ability to include GIFs in replies to our public tweets. We do a lot of support on social media and including GIFs is a big part of creating...

    • Hannah Voice
    • Created
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Tips from users - Zendesk Suite
    3. How to Export Zendesk Guide Data as CSV

    Hi @... 👋 Thanks so much for the awesome script and instructions! When I exported the file, it only seemed to include our public facing articles (permissions = visible to everyone) but didn't inclu...

    • View comment
    • Hannah Voice
    • Created
    • 0 votes
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Comparing metrics to previous period

    Thanks @...! Appreciate your help. 🙌 I also worked up an alternative that I'll share here in case it's useful for anyone else. Rather than using date range calculated metrics, I created standard ca...

    • View comment
    • Hannah Voice
    • Created
    • 1 vote
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Comparing metrics to previous period

    Thanks very much @..., I'm aware of that option. 😊 However, I want the query to adjust based on the date range. I just want the comparison to be based on the date range I've picked, rather than har...

    • View comment
    • Hannah Voice
    • Created
    • 1 vote
  • Avatar

    Hannah Voice created a post,

    Comparing metrics to previous period

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hi community friends 👋 I created a query to compare tickets created last month to tickets created the previous month. Here's how it looks.   This is great, but I'd ideally like to include somethin...

    • Hannah Voice
    • Created
    • 13 followers
    • 11 comments
    • 1 vote
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Explore: Default Filter

    Hey @... I completely agree with you. I was really surprised this wasn't available when we moved to Zendesk (we came from Help Scout). In case it helps, we decided to create a separate dashboard fo...

    • View comment
    • Hannah Voice
    • Created
    • 0 votes
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Explore: Default Filter

    Hi Jay, I think Bookmarks are usually intended to be displayed so users can interact with the dashboard, but they can be hidden if you want to avoid anyone making changes. You can select a default ...

    • View comment
    • Hannah Voice
    • Created
    • 0 votes
  • Avatar

    Hannah Voice commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Explore: Default Filter

    Hi Jay, I'm not sure if you solved this one or not but I thought I'd jump in with a possible solution in case it's still needed! You may or may not be aware that you can hide widgets in dashboards,...

    • View comment
    • Hannah Voice
    • Created
    • 0 votes