Debbie Guskin
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Last activity
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Activity overview
Latest activity by Debbie Guskin-
Debbie Guskin commented,
I'd like to echo what Kelsey, Antoine, and Gaëtan said about the Search data sets. Here are our use cases: Searches with No results - we use this information to decide on updates to the language a...
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Debbie Guskin commented,
+1 Similar to Corey, we use automations to re-open tickets. Here's our specific use case: We have a "required to solve" ticket field that is not always set by Agents for Pending tickets. When our a...