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Alex Gillum-Webb
Joined Oct 16, 2021
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Last activity Oct 26, 2021
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Latest activity by Alex Gillum-Webb
Alex Gillum-Webb commented,
+ another one.
This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 years ago but not so much recently.
Did anything come of an EAP?
The Trigger/API method works for me at the moment, but ideally I would like to remove individual collaborators.
i.e. if email exists in collaborator list, then remove from the string
View comment · Posted Jan 22, 2020 · Alex Gillum-Webb
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Alex Gillum-Webb commented,
Any update on this? I've created some dashboards to present to Exec team, when I export via PDF they look absolutely terrible. Im having to manually re-create the data in a more presentable format.
I guarantee there will be more success with this product if the ability to automate and distribute reports was improved.
View comment · Posted Jan 22, 2020 · Alex Gillum-Webb
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Alex Gillum-Webb commented,
This is extremely important. It should be considered a security fix rather than a feature. Please add me to the growing list of users who need this.
View comment · Posted Oct 23, 2019 · Alex Gillum-Webb
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Alex Gillum-Webb commented,
+1. I'm trying to remove merged tickets for performance reports. Was baffled as to why my exclude filter 'closed_by_merge' was not working, then I saw this post.
Can we get an update from Zendesk on this?
View comment · Posted Oct 14, 2019 · Alex Gillum-Webb
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