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Alex Gillum-Webb

Joined Oct 16, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by Alex Gillum-Webb

Alex Gillum-Webb commented,

Community comment Feedback - Ticketing system (Support)

+ another one.

This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 years ago but not so much recently.

Did anything come of an EAP?

The Trigger/API method works for me at the moment, but ideally I would like to remove individual collaborators.

i.e. if email exists in collaborator list, then remove from the string

 

View comment · Posted Jan 22, 2020 · Alex Gillum-Webb

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Alex Gillum-Webb commented,

Community comment Feedback - Reporting and analytics (Explore)

Any update on this? I've created some dashboards to present to Exec team, when I export via PDF they look absolutely terrible. Im having to manually re-create the data in a more presentable format.

I guarantee there will be more success with this product if the ability to automate and distribute reports was improved.

View comment · Posted Jan 22, 2020 · Alex Gillum-Webb

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Alex Gillum-Webb commented,

Community comment Feedback - Ticketing system (Support)

This is extremely important. It should be considered a security fix rather than a feature. Please add me to the growing list of users who need this.

View comment · Posted Oct 23, 2019 · Alex Gillum-Webb

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Alex Gillum-Webb commented,

Community comment Feedback - Reporting and analytics (Explore)

+1. I'm trying to remove merged tickets for performance reports. Was baffled as to why my exclude filter 'closed_by_merge' was not working, then I saw this post.

Can we get an update from Zendesk on this?

 

 

 

View comment · Posted Oct 14, 2019 · Alex Gillum-Webb

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