Alex Gillum-Webb

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+ another one. This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 ...

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• Alex Gillum-Webb
• Created January 22, 2020 15:39
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Improve PDFs Generated From Reports

Any update on this? I've created some dashboards to present to Exec team, when I export via PDF they look absolutely terrible. Im having to manually re-create the data in a more presentable format....

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• Alex Gillum-Webb
• Created January 22, 2020 13:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

This is extremely important. It should be considered a security fix rather than a feature. Please add me to the growing list of users who need this.

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• Alex Gillum-Webb
• Created October 23, 2019 12:57
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

+1. I'm trying to remove merged tickets for performance reports. Was baffled as to why my exclude filter 'closed_by_merge' was not working, then I saw this post. Can we get an update from Zendesk o...

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• Alex Gillum-Webb
• Created October 14, 2019 11:17
• 3 votes