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Amber Barnes

Joined Oct 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Amber Barnes

Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

View comment · Posted Nov 11, 2019 · Amber Barnes

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Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

View comment · Posted Sep 19, 2019 · Amber Barnes

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Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

View comment · Posted Jul 25, 2019 · Amber Barnes

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Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

View comment · Posted Mar 20, 2019 · Amber Barnes

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Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

View comment · Posted Sep 26, 2018 · Amber Barnes

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Amber Barnes commented,

Community comment Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

View comment · Posted Nov 01, 2017 · Amber Barnes

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