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Danny B.

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Latest activity by Danny B.
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    Danny B. commented,

    Thank Rich Shupe. I totally understand where you are coming from.  Just from an auditing perspective, which we experienced, once you allow anyone to update a "closed ticket", you are opening it to ...

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    Danny B. commented,

    I used to have this understanding that we would need to update a ticket even if it is close (same use cases as above), but with some realizations, a "close" ticket is a close ticket, you should nev...