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Danny B.

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Votes on activity by Danny B. Recent activity Votes
  • Thank Rich Shupe. I totally understand where you are coming from.  Just from an auditing perspective, which we experienced, once you allow anyone to update a "closed ticket", you are opening it to ...

  • I used to have this understanding that we would need to update a ticket even if it is close (same use cases as above), but with some realizations, a "close" ticket is a close ticket, you should nev...