james onvaughn

Hello

 

Is there a way to develop an app using the framework that can intercept Talk events? 

Here is a rough outline of what we'd like to accomplish:

 

1) Call comes inbound to talk

2) app intercepts incoming call event and incoming phone number

3) app opens browser window in another web-based sass product (built by our internal team) 192.168.10.1 10.0.0.0.1 192.168.1.254

4) our product calls the talk api for the zendesk customer record

The problem is I cannot find the documentation for the events related to talk. This guide for example, seems to suggest there are events to incept. How do I find them?