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Carlos Uribe
Joined Oct 16, 2021
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Last activity Oct 23, 2021
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Latest activity by Carlos Uribe
Carlos Uribe commented,
Community comment Feedback - Developer Platform
Hello Erica,
You embedded the wrong link. It just points back to this page.
View comment · Posted Aug 30, 2021 · Carlos Uribe
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Carlos Uribe created a post,
Post Feedback - Developer Platform
Hello,
In the event is its believed that an agent is avoiding calls, can we please add a query dataset that will include a history of an agents activity whenever a change is made to their status?
Agent 1:
7:00 - Log in
7:13 - Call leg accepted
7:16 - Wrap up
8:00 Away status
8:03 Online Status
etc.
Posted Aug 24, 2021 · Carlos Uribe
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