Ivan Grechishchev

Hey Eric. Yes sure, I'm ready to provide a sample code to reproduce the issue on the latest SDK version. Do you want me to put it here or we can use some other place for that?

Hi Hanae, 

try adding FlexBox 2.0.1 explicitly in your build.gradle 

implementation 'com.google.android:flexbox:2.0.1'

Hi Eric Nelson ,

I've checked with the older version of Zendesk SDK (3.0.2) and found that the links on other subdomain of our help center are working well.

So I've made a further investigation and it seems the last version where links from articles could be opened is 4.0.0. That means that something in 5.0.0 has broken the mechanism of opening that kind of links.

From my point of view it could be a change that makes links opened internally within the SDK, when it actually should be opened outside of the app (in a browser)

Could you please take a look and make or suggest a fix?

Thank you.

Hey Eric Nelson! 

Yes, it's available to the public and actually the link is accessible from the web or mobile browser directly (and on iOS app the link is working)

Thank you for the information! Now I'm completely restarting the Application process when we switch the locale, however after I go the Support and open any article and then go back to the app and open support center again - some UI elements are being translated back to the device's locale. The content language is ok but it affects some SDK's strings, like "Was this article helpful?" or "See all X articles".

It happens only on API >= Android N.

It seems like that is a global WebView component issue but I can't find any solution

I mean how can I make the links open at least in a browser?

Hi Eric! Thank you for the answer. I actually don't change the language so no changes are applied, thus no need to be restarted. It looks like after seeing some content in a WebView the app's locale is been reseted 

Hi!

We have links in articles and some of them could be opened within the SDK, but some of them - can't.

The links which are not opening should actually open another help center, which is working on a different subdomain of the same base url.

They are not opening as normal links even with a browser - instead it shows an empty article with a snackbar message "Failed to fetch article" and a rely button.

How can I make them work?

Thank you.

Hi! 

We are using Zendesk Support SDK to provide our customers with a Help Center articles. The app supports different languages and we also provide a mechanism to change the app's language just for the app, ignoring the system language. 

After initializing SDK I call

Support.INSTANCE.helpCenterLocaleOverride

and set the needed locale. It works well for the content, however, if the system locale is different I can still see some SDK's text fetching strings for the system locale.

For example, here on the screenshot the system's language is Russian, and I set Locale.ENGLISH to the helpCenterLocaleOverride. As a result I get this:

How can I resolve this issue?

Thank you!